Privacy Policy

Welcome to Gowns by Roberta

Last update of this privacy policy: August,2023

Hello and welcome to our website www.gownsbyroberta.com. Thank you for your interest in our clothing brand. At Gowns By Roberta, we take the protection of your data very seriously.

This privacy policy for Gowns by Roberta (‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services’), such as when you:

  • Visit our website at https://www.gownsbyroberta.com/, or any website of ours that links to this privacy policy
  • Engage with us in other related ways, including any store purchases, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

What Information do we collect?

We handle the subsequent types of personal data:

  1. Transaction particulars from purchases conducted on the Gowns by Roberta shop.
  2. Communication information gathered when using online forms, comments, email, and/or telephone.
  3. Technical specifications of your devices that are gathered upon your website visit.
  4. Pseudonymized data obtained through web analysis tools.
  5. Cookies & Plugin related data

This data is accessible directly in certain instances (such as during your purchase transaction) and is automatically gathered in other instances (for example, when you browse our online shop).

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

If you visit our shop or shop in our online store, the personal information we collect may include the following:

  • products you’ve viewed (we’ll use this to, for example, show you products you’ve recently viewed)
  • Location, IP address and browser type (we’ll use this for purposes like estimating taxes and shipping)
  • Shipping address (we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order)
  • names
  • email addresses
  • phone numbers
  • usernames
  • contact preferences
  • billing addresses

When you purchase from us, we’ll ask you to provide information (including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.) We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Sensitive Information. We do not process sensitive information.

Payment Data. PayPal, Klarna, credit card and immediate transfer data is processed by our payment service provider. Data is passed to the respective third party, including information required to process or support the payment, such as the purchase total and your billing information. Please read the privacy policy of the provider of your choice. You may find their privacy notice links here: 


Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact form

When you submit a contact form, we gather personal data such as your name, email, phone number, and message content.

The information collected via the contact form is used to facilitate communication, address inquiries, requests, or feedback. We retain this data for as long as necessary to fulfill the purposes stated in this privacy notice, unless legal requirements dictate otherwise.

Cookies

Some cookies require prior consent from you and some do not. More information is provided below.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Newsletters & Emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Below is a list of cookies that may be generated by MailPoet:

Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.

Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.

Analytics

We utilize Google Analytics to gather insights into our online store’s usage and performance and subsequently, a plugin for our website.

These insights help us improve your browsing experience by understanding user interactions and site navigation. The data collected is used solely for statistical analysis and enhancement purposes.

If you prefer not to participate in analytics tracking, you can disable it through your browser settings or by using tracking-blocking browser extensions. Please note that opting out might impact certain features or your overall experience on our online store.

For more details about data collected, its usage, and your tracking choices, refer to:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For any questions or requests, please contact us on: [email protected]

Where your data is sent

The administrator might share your personal information with other parties, including:

  1. External service providers for the administrator, such as those offering accounting, auditing, consulting, and legal services, as well as IT services, network and database management, payment gateways or document/package delivery services.
  2. Marketing agencies that assist administrators in marketing campaigns and related activities
  3. Visitor comments may be checked through an automated spam detection service.

Additionally, data might be shared with entities to which the administrator is legally obligated to provide information (e.g., public authorities).

It’s possible that personal data could be transferred to countries outside of your own. If such a transfer occurs, the administrator will ensure compliance with Article 44 seq. GDPR, making sure special conditions are met for the data transfer.

To learn more about how we share your data, kindly review our whole privacy policy.

How do we protect your data

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Contact Information

Company address:
Gowns By Roberta
J.Zaborskeho 28/2
Prievidza 97101
Slovakia

Contact Person:
Roberta Dolinska
[email protected]

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